Shipping Policy
At Dewy Care LLC, we want you to love your skincare products as soon as they arrive! Below, you'll find information about our shipping process, delivery options, and policies. If you have any questions or concerns, feel free to contact us at info@dewycare.com.
1. Shipping Locations
We currently offer shipping to the following locations:
- United States: All 50 states
- International: We do ship internationally to Australia, but shipping times and costs may vary depending on your location. Please check at checkout for international shipping availability.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. Shipping times are estimated based on business days (Monday-Friday) and do not include weekends or holidays.
- Standard Shipping (U.S.): 5-7 business days
- Expedited Shipping (U.S.): 2-3 business days
- Priority Shipping (U.S.): 1-2 business days
International shipping: Delivery times for international orders can range from 7-21 business days, depending on your destination and customs processing. Please note that international shipments may be subject to customs fees or import duties, which are the responsibility of the recipient.
3. Processing Time
All orders are typically processed and shipped within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed the following business day. During high-demand periods (e.g., sales, promotions, or holidays), processing times may take a bit longer. We’ll send you an email confirmation once your order has shipped, along with tracking information (when available).
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping method you select. We offer free standard shipping on orders over $32 within the U.S. (excluding taxes and fees).
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number (if available) so you can track your package's journey. Please allow up to 24 hours for the tracking information to update after receiving your confirmation email.
If you have any issues with tracking or delivery, please contact us at info@dewycare.com, and we will be happy to assist you.
6. Address Accuracy
Please double-check your shipping address before completing your order. Dewy Care LLC is not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. If you notice an error in your shipping address after placing an order, please contact us immediately at [support@dewycare.com], and we’ll do our best to make adjustments before the order is processed.
7. Lost or Damaged Packages
While we take every precaution to ensure your order is safely delivered, Dewy Care LLC is not responsible for lost, stolen, or damaged packages once they have been shipped. However, we are happy to assist you in filing a claim with the carrier if your package has been marked as delivered but you have not received it.
If your package arrives damaged, please contact us within 7 days of receiving your order. We may require photos of the damage to help resolve the issue promptly.
8. International Orders and Customs
For international shipments, the recipient is responsible for any customs duties, taxes, and fees that may be imposed by the destination country. Dewy Care LLC is not responsible for any delays caused by customs processing. Please note that international shipping times can vary based on the country’s customs policies.
9. Shipping Restrictions
- Some products may not be available for international shipping due to restrictions or regulations in certain countries.
- We do not ship to P.O. Boxes for international orders.
- For certain high-value items, we may require a signature upon delivery.
10. Issues with Shipping
If you experience any issues with your order or shipment (e.g., delays, tracking problems, or lost items), please don’t hesitate to contact our Customer Service team at info@dewycare.com. We will do our best to resolve any issues in a timely and satisfactory manner.
11. Holiday and Peak Season Shipping
During peak seasons (e.g., Black Friday, Christmas, etc.), shipping times may be longer than usual. We encourage you to place your orders as early as possible to ensure timely delivery. Please refer to our website for any updates on holiday shipping deadlines.
By purchasing from Dewy Care LLC, you agree to the terms outlined in this Shipping Policy. We’re here to help ensure your Dewy Care experience is smooth and stress-free! If you have any further questions, don’t hesitate to reach out.