Return Policy

Dewy Care LLC Return Policy

At Dewy, your satisfaction is our top priority. We want you to love your purchase, but if you're not completely happy, we offer a straightforward return policy.

Returns:

• We offer free returns on all products within 30 days of your purchase.
• To initiate a return, please contact us at info@dewycare.com, and we'll provide you with instructions on how to send the item back.
• All returned items must be in new, unused condition and in the original packaging. We reserve the right to refuse a return if the product shows signs of use or is damaged.

Refunds:

• Once your return is received and processed, we will issue a full refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges:

• If you would prefer to exchange an item, please contact us directly, and we will assist you with the process. Depending on stock availability, we'll arrange for an exchange of the same product or a different item of equal value.

Non-Returnable Items:

• We cannot accept returns on gift cards, sale items, or personalized products unless the item is defective or damaged upon arrival.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@dewycare.com. We will arrange for a return and send you a replacement or issue a refund.